Politique de remboursement

Return & Refund Policy

As all our products are printed on demand and made to order specifically for each customer, they are exempt from the standard 14-day right of withdrawal under EU Consumer Rights Directive Article 16(c), which excludes goods made to the consumer's specifications or clearly personalised.

We accept returns for faulty or defective items only within 30 days of delivery. You do not need to return the item. Simply send us photos of the fault to sjmprintstore@gmail.com and we will arrange a replacement or refund.

To start a return: Contact us at sjmprintstore@gmail.com with your order number and photos of the fault. If your return is accepted, we'll send you instructions on how to proceed. Items sent back without prior approval will not be accepted.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve it as quickly as possible.

Non-returnable items As our products are printed on demand and made specifically for each order, we cannot accept returns or exchanges for unwanted items. Exceptions also apply to sale items and gift cards.

European Union customers Our products are personalised and made to order, and therefore fall under the exemption to the 14-day cooling-off period provided by EU Consumer Rights Directive Article 16(c). However, if your item arrives faulty or damaged, we will always resolve this with a replacement or refund regardless.

Exchanges The fastest way to get what you want is to contact us about the fault, and once resolved, place a new order for the correct item.

Refunds Once your return is approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, contact us at sjmprintstore@gmail.com.

For any questions: sjmprintstore@gmail.com